The Lantern promise

When we say that we put our customers at the heart of everything we do, we really mean it. To ensure we don’t forget it, we have created something called ‘The Lantern Promise’.

At its simplest, this captures our values as a company. But it also spells out the commitment we make to you, our customers.


We promise to always be open and honest with our customers.


We promise to continually develop our processes so that we do right by our customers.


We promise to keep our employees accountable for the way they treat our customers.


We promise to take seriously our responsibility to treat each of our customers fairly.


We promise to provide our customers with clear and helpful information about their choices.