A whole business approach to vulnerability

When dealing with debt, it’s easy to get into a muddle around vulnerability. How do you know what’s really going on in people’s lives? How do you ensure you’re taking the right approach?

At Lantern, we take a ‘whole business’ approach to vulnerability. That means treating every customer as if they were vulnerable until we know their unique circumstances. It means providing specialist training to all of our colleagues – not just a select team.

We call this approach debt with a human touch.

Investors in customers gold 2020

Reflections from our Chairman, Denise Crossley

A series of short videos capturing the reflections from our Chairman, Denise Crossley when it comes to debt and vulnerability.

Debt and the cost of living crisis

Latest news & articles

20 September 2023

New CEO and Non-Executive Chairwoman

17 November 2022

Meet the Vulnerability Dream Team: Lantern and Sonex Financial

7 February 2022


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