Debt purchasing & collection with a human touch
Vulnerability requires a special approach. We should know. After all, we’ve helped over 4m customers in vulnerable circumstances clear their debt with us.
A whole business approach to vulnerability
When dealing with debt, it’s easy to get into a muddle around vulnerability. How do you know what’s really going on in people’s lives? How do you ensure you’re taking the right approach?
At Lantern, we take a ‘whole business’ approach to vulnerability. That means treating every customer as if they were vulnerable until we know their unique circumstances. It means providing specialist training to all of our colleagues – not just a select team.
We call this approach debt with a human touch.
Reflections from our Chairman, Denise Crossley
A series of short videos capturing the reflections from our Chairman, Denise Crossley when it comes to debt and vulnerability.