We’re here to help
Whether it’s our agents lending a listening ear or our website making things as simple as possible – we’re here to help.
Get Started
Let’s start clearing your debt
Life has enough complications. That’s why we’ve made clearing your debt with us as simple as possible.
We put you in control – letting you choose how you pay, when you pay, and how much you pay.
Our approach is simple and fair. Here’s how it works:
Independent advice
Where we’re unable to advise you ourselves, we point you in the direction of those who can.
Common questions
Find answers to our customer’s most frequently asked questions (FAQ).
Making a complaint
If you feel we’ve let you down somehow, please tell us. We want to put it right.
A highly rated company on TrustPilot
What our customers say about us
The customer service staff were so helpful with my issues and I’m so pleased I have now cleared one of my debts hassle free.
Harry from Stevenage
When I was diagnosed with cancer, Lantern reps really did go out of their way to help in any way they could…thank you again.
Allan from Preston
If I am ever in debt again, which I hope I’m not, I’d like it to be with you…what a fantastic company Lantern is.
Pauline from St Leonards on Sea
Sources of free, independent advice
StepChange
Debt advice & management charity
0800 138 1111
(Mon-Fri -8am-8pm, Saturday 9am-2pm)
Available in: England & Wales, Scotland, Northern Ireland
PayPlan
Debt management & advice provider
0800 280 2816
(Mon–Fri, 8am–8pm; Sat, 9am – 3pm)
Available in: England & Wales, Scotland, Northern Ireland
Citizens Advice
Network of independent, local charities
03444 111 444
(Mon–Fri, 9am–8pm)
www.citizensadvice.org.uk
(England & Wales)
www.cas.org.uk
(Scotland)
Available in: England & Wales, Scotland (see website for local centres)
National Debtline
Debt advice charity
(Mon-Fri -9am-8pm, Saturday 9.30am-1pm).
Available in: England & Wales, Scotland
MIND
Emotional support charity
0300 123 3393
(Mon–Fri, 9am–6pm)
Available in: England & Wales, Scotland, Northern Ireland
Christians Against Poverty
Debt counselling & support charity
0800 328 0006
(Mon to Thurs – 9:30am – 5.00pm)
(Fri – 9:30am – 3:30pm)
Available in: England & Wales, Scotland, Northern Ireland (see website for local centres)
Money helper
MoneyHelper joins up money and pensions guidance to make it quicker and easier to find the right help, MoneyHelper brings together the support and services of three government-backed financial guidance providers: the Money Advice Service, the Pensions Advisory Service and Pension Wise.
Money and Pensions Guidance
0800 011 3797
(Mon-Fri 8am-6pm)
Available in: England & Wales, Scotland, Northern Ireland
Cost of Living Support
With the cost of living rising, the government are offering help. See what support you could be eligible for.
Debt Action NI
Debt advice charity
0800 915 4604
Available in: Northern Ireland
Samaritans
Telephone: 116 123
Website: www.samaritans.org
Available in: England & Wales, Scotland, Northern Ireland
GamCare
Free confidential support for people experiencing issues with gambling.
Telephone: 0808 8020 133
Website: www.gamcare.org.uk/
Turn2Us
National charity that helps people in financial hardship to gain welfare, benefits, charitable grants and support services.
Website: www.turn2us.org.uk/
Shelter
Shelter exists to fight for all those whose lives are blighted by the loss of their home.
Website: https://www.shelter.org.uk/
Cruse
Grief can be overwhelming – you don’t have to deal with it alone. Cruse Bereavement Support is here. Call their helpline or chat online.
Telephone: 0808 808 1677
Website: https://www.cruse.org.uk/
Talk to Frank
Talk to Frank for facts, support and advice on drugs.
Telephone: 0300 1236600
Website: https://www.talktofrank.com/
Money Wellness
Money Wellness are passionate about improving your financial wellbeing. They’re here to help and there is always a solution available.
Telephone: 0161 518 8282
Website: www.moneywellness.com
Equifax
Credit Reference Agency
Equifax is one provider offering free credit scores and reports which may help you understand and improve your financial health and help you protect yourself against identity fraud. If you ever need to check your credit file, then you can do that for free by clicking the link here:
Experian
Credit Reference Agency
Experian is one provider offering free credit scores and reports which may help you understand and improve your financial health and help you protect yourself against identity fraud. If you ever need to check your credit file, then you can do that for free by clicking the link here:
TransUnion
Credit Reference Agency
Tranuinion is one provider offering free credit scores and reports which may help you understadn and improve your financial health and help protect against identity fraud. If you ever need to check your credit file, then you can do that free by clicking the link here:
https://www.transunion.co.uk/consumer/get-your-credit-report