A more human approach
We believe there’s a better way to do debt collection. One that treats you with respect, empathy and care.
Get Started
Lets face it, debt is never easy
That’s especially true if other stuff is going on in your life. The last thing you need is added pressure.
That’s why we put our customers in control – letting you choose how you pay, when you pay, and how much you pay.
It’s simple, really. We treat you the way we would want to be treated.
Our approach is simple and fair. Here’s how it works:
Make contact
Get in touch by phone or web chat to discuss your options
Agree a plan
Agree a flexible repayment plan that works for you
Clear your debt
Clear your debt with no interest or charges
Our award-winning customer care
We want to make life easier for you. That means giving you control over when you pay and how much. This caring approach has won us a few awards down the years…
Got questions that need answering?
Chances are there’s a quick answer already on our Frequently Asked Questions (FAQ) page
Doing the right thing starts at the top
Denise Crossley
Chairman of LanternI’ve always believed that, even in the world of debt collection, and especially when you’re dealing with people facing difficult circumstances, there is only one way to behave: be empathetic, honest and relatable. This approach is at the very heart of Lantern.