A workplace with a human touch

At Lantern, our success is built on empathy, understanding and fairness. Making those ideals a reality depends on having the right people. If you're looking for a new challenge, this could be it.

Careers

In our people’s words

I started working here few months ago and I was surprised how welcoming and down to earth everyone is. Everyone is really helpful when there is something wrong. The managers are very understanding and they work hard to help you achieve a good work life balance. Highly recommend Lantern!

Customer Service Advisor, Jan 2020

What I truly love about Lantern is the culture and the people that I work alongside. [...] Management are always open to improving processes to help us work smarter.

HR Manager, August 2019

I never thought I’d be a part of a company that I’d want to be a part of but Lantern are that company. The ethics and mission statement of the company delivers from top to bottom. The management team are open and approachable, the coaching staff are super supportive and the teams are always willing to dig in and help out

Customer Service Advisor, Sept 2019

Why work for Lantern?

We see debt in a different light. We aren’t here to harry or harass – but to help. By working with customers, rather than against them, we give vulnerable people a dignified way out of debt.

Lantern is the perfect place to take your career if:

1. You care about putting people first
  Our customers often face trying circumstances. Knowing their debt is in the hands of someone who recognises that – and has their best interests at heart – can make a huge difference.
2. You thrive on accountability
  At Lantern, what we do matters. We hold all our people to a high-standard – and reward them accordingly. If you’re looking for a role where the responsibilities go beyond just box-ticking, talk to us.
3. You want to change the industry
  We’re honest with our customers – and with ourselves too. We know that many people have misgivings about our industry. If you’re one of them, why not become a torchbearer for a different way?

Customer Service Agent

Reference: 8008
Salary: £18,574 rising to £20,634 (after full training)
(Download PDF job description)

Why work in debt collection?

Public perception around this industry isn’t always positive. In fact, in a recent study, almost 13% of people described debt collectors as ‘threatening and frightening’.

If those are the last words that fit you, why work in debt collection?

In short: because you’re exactly what the industry needs.

At Lantern, we champion a different approach. Our approach transforms lives for the better – but we want to go even further. By joining us, you’ll be joining a mission to create a kinder, more compassionate standard for the way vulnerable customers are handled.

These aren’t just empty words. Investor in Customers have awarded us their rare gold award in recognition of the level of service we provide – and that’s not something we intend to let slip.

We believe in doing debt differently. You can be that difference.