A workplace with a human touch

At Lantern, our success is built on empathy, understanding and fairness. Making those ideals a reality depends on having the right people. If you're looking for a new challenge, this could be it.

Customer Service Representative

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Customer Service Coach

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Customer Service Team Leader

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Customer Relations Officer

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Careers

In our people’s words

I don’t where to start but I’ll keep it sweet, short and super simple. I have been working since 2012 and so far this is the best company I have worked for. All the staff friendly and approachable

Customer Service Rep

I am really enjoying working at Lantern, everything about it is consistent, in that what you see is what you get. Everything I was told in Training about the culture and atmosphere of the company being second to none is absolutely true. All information I have been given has been specific to my job and not overwhelming

Customer Service Rep

Working at Lantern is a breath of fresh air. The culture and working atmosphere is really amazing. It really is like a family. There is no hierarchy and I can see that there is a open door policy which is really refreshing

Customer Service Rep

My experience at Lantern has been really positive. Training was enjoyable, informative, easy to follow and very well organised. You definitely feel like part of a team and everyone is positive, friendly, happy and you feel included from the very first day. My TL is always there to give help, assistance and advice when needed. He helps me to achieve my targets and shares strategies so that I can build on the experience I have already. Overall, I love working for Lantern.

Customer Service Rep

Everyone at Lantern is really friendly and approachable. It’s clear that the leadership team care for the welfare of their staff. It’s a good place for career development, somewhere you can see yourself working for a long time.

Quality Assurance officer

Lantern is a great place to work and has been extremely welcoming. It is clear that Lantern are all about the culture and making it the right culture for our customers. Everyone is really personable and work together as a team ‘a we’re all in it together mentality’ working together to ensure the customer feels they are in the safest pair of hands.

Head of Operations

I have been instantly welcomed with open arms to the Lantern family. It’s great to work in a company that is not only passionate about getting things right for our customers, but also the employees. It’s no surprise that everyone I have spoken to also loves working at Lantern.

Head of Due Diligence

Having worked at Lantern for 9 months it is clear that customers and employees are central to the culture of the business. A vibrant office atmosphere is created by the enthusiasm and passion shown by all in order to treat customers fairly and play their part in helping Lantern achieve its business objectives. Lantern's approach to flexible working means a fantastic work life balance is achievable by everyone working here.

Head of Compliance

Lantern is such a lovely place to work, everyone here is really supportive and the whole business has a pleasant and positive attitude

Accounts Assistant

Why work for Lantern?

We see debt in a different light. We aren’t here to harry or harass – but to help. By working with customers, rather than against them, we give vulnerable people a dignified way out of debt.

Lantern is the perfect place to take your career if:

1. You care about putting people first
  Our customers often face trying circumstances. Knowing their debt is in the hands of someone who recognises that – and has their best interests at heart – can make a huge difference.
2. You thrive on accountability
  At Lantern, what we do matters. We hold all our people to a high-standard – and reward them accordingly. If you’re looking for a role where the responsibilities go beyond just box-ticking, talk to us.
3. You want to change the industry
  We’re honest with our customers – and with ourselves too. We know that many people have misgivings about our industry. If you’re one of them, why not become a torchbearer for a different way?

Why work in debt collection?

The public perception around this industry isn’t always positive. In fact, in a recent study, almost 13% of people described debt collectors as ‘threatening and frightening.

If those are the last words that fit you, why work in debt collection?

In short: because you’re exactly what the industry needs.

At Lantern, we champion a different approach. Our approach transforms lives for the better – but we want to go even further. By joining us, you’ll be joining a mission to create a kinder, more compassionate standard for the way vulnerable customers are handled.

These aren’t just empty words. We’ve maintained the rare Investor In Customers Gold standard for two years running with an increased score in 2021 – one of only two debt purchasers with this accreditation. We’ve also achieved the Investors In People Gold accreditation following our first assessment, which is highly unusual. Our benchmark of 774 is 40 above the sector benchmark and 48 above the average IIP benchmark.

We believe in doing debt differently. You can be that difference – come and join our winning team!