A workplace with a human touch

At Lantern, our success is built on empathy, understanding and fairness. Making those ideals a reality depends on having the right people. If you're looking for a new challenge, this could be it.

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Customer Service Representative

£20,774 per annum (after training) + bonus of up to 25% of salary

Our recently refurbished, modern offices are, within a few minutes walking distance of New Pudsey train station and Owlcotes Asda and M&S.

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Portfolio and Pricing Analyst

£25-£30kper annum (dependent on experience), up to 10% of salary, performance-based bonus

Our recently refurbished, modern offices are, within a few minutes walking distance of New Pudsey train station and Owlcotes Asda and M&S.

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Legal Counsel

Competitive salary – dependent on experience, up to 10% of salary, performance-based bonus, a rewarding long-term incentive scheme, 24 days annual leave (rising to 27 with service)

Our recently refurbished, modern offices are, within a few minutes walking distance of New Pudsey train station and Owlcotes Asda and M&S.

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Customer Relations Officer

Competitive salary – dependent on experience, up to 10% of salary, performance-based bonus, a rewarding long-term incentive scheme, 24 days annual leave (rising to 27 with service)

Our recently refurbished, modern offices are, within a few minutes walking distance of New Pudsey train station and Owlcotes Asda and M&S.

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Senior Manager – Data Protection & Information Security

Competitive salary – dependent on experience, up to 10% of salary, performance-based bonus, a rewarding long-term incentive scheme, 24 days annual leave (rising to 27 with service)

Our recently refurbished, modern offices are, within a few minutes walking distance of New Pudsey train station and Owlcotes Asda and M&S.

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Customer Support Administrator

Fixed–term 6 months contract.

Annual salary:£17,374.50

37.5 hours per week (Monday –Friday within core business hours 8 am–6 pm)

Our recently refurbished, modern offices are, within a few minutes walking distance of New Pudsey train station and Owlcotes Asda and M&S.

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Customer Service Team Leader

Annual salary:£29,512.19

39 hours per week on a 3-week rota (which includes 1 in 3 Saturdays working 9am-2pm).

Our recently refurbished, modern offices are, within a few minutes walking distance of New Pudsey train station and Owlcotes Asda and M&S.

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Careers

In our people’s words

Lantern don’t just have their customers at HEART but also their employees, even more so during lockdown. Everyone is really nice and can’t do enough to help you, nothing is too much trouble. I would certainly recommend choosing Lantern as an Employer.

Business Process Administrator, March 2020

I love that Lantern focus on the well-being of the customers but also the staff. A friendly company that’s flexible and fair. They encourage you to take on new and challenging opportunities (if you desire!)

Business Process Administrator, September 2020

Lantern is such a great place to work, the induction training was excellent and all my colleagues are lovely. My line manager is very supportive with my work and development and I genuinely feel Lantern is a company that cares both about it’s employees and customers

Accounts Assistant, November 2020

I really enjoy the company culture at Lantern. I joined a few months ago and everybody I’ve met has been friendly, welcoming and supportive. It’s clear that people at Lantern really care about doing the right thing for our customers, so I feel happy and settled here amongst like-minded people. I’m also really enjoying my role, the day-to-day responsibilities are interesting and I’m given opportunities to suggest how we can improve the way we work. I’ve loved the variety and responsibility of the job and I can see how my work is directly contributing to the company’s success.

Portfolio and Pricing Analyst, September 2020

Since starting at Lantern I have felt very welcomed. It is clear the company and management care about their customers and staff and go out of their way to make you feel valued.

Quality Assurance Officer, September 2020

Why work for Lantern?

We see debt in a different light. We aren’t here to harry or harass – but to help. By working with customers, rather than against them, we give vulnerable people a dignified way out of debt.

Lantern is the perfect place to take your career if:

1. You care about putting people first
  Our customers often face trying circumstances. Knowing their debt is in the hands of someone who recognises that – and has their best interests at heart – can make a huge difference.
2. You thrive on accountability
  At Lantern, what we do matters. We hold all our people to a high-standard – and reward them accordingly. If you’re looking for a role where the responsibilities go beyond just box-ticking, talk to us.
3. You want to change the industry
  We’re honest with our customers – and with ourselves too. We know that many people have misgivings about our industry. If you’re one of them, why not become a torchbearer for a different way?

Why work in debt collection?

Public perception around this industry isn’t always positive. In fact, in a recent study, almost 13% of people described debt collectors as ‘threatening and frightening’.

If those are the last words that fit you, why work in debt collection?

In short: because you’re exactly what the industry needs.

At Lantern, we champion a different approach. Our approach transforms lives for the better – but we want to go even further. By joining us, you’ll be joining a mission to create a kinder, more compassionate standard for the way vulnerable customers are handled.

These aren’t just empty words. Investor in Customers have awarded us their rare gold award in recognition of the level of service we provide – and that’s not something we intend to let slip.

We believe in doing debt differently. You can be that difference.