Careers

In our people’s words

Why work for Lantern?

We see debt in a different light. We aren’t here to harry or harass – but to help. By working with customers, rather than against them, we give vulnerable people a dignified way out of debt.

Lantern is the perfect place to take your career if:

    1. You care about putting people first
      Our customers often face trying circumstances. Knowing their debt is in the hands of someone who recognises that – and has their best interests at heart – can make a huge difference.
    2. You thrive on accountability
      At Lantern, what we do matters. We hold all our people to a high-standard – and reward them accordingly. If you’re looking for a role where the responsibilities go beyond just box-ticking, talk to us.
    3. You want to change the industry
      We’re honest with our customers – and with ourselves too. We know that many people have misgivings about our industry. If you’re one of them, why not become a torchbearer for a different way?

Customer Service Agent

Reference: 8008
Salary: £18,574 rising to £20,634 (after full training)
(Download PDF job description)

Why work in debt collection?

Public perception around this industry isn’t always positive. In fact, in a recent study, almost 13% of people described debt collectors as ‘threatening and frightening’.

If those are the last words that fit you, why work in debt collection?

In short: because you’re exactly what the industry needs.

At Lantern, we champion a different approach. Our approach transforms lives for the better – but we want to go even further.  By joining us, you’ll be joining a mission to create a kinder, more compassionate standard for the way vulnerable customers are handled.

These aren’t just empty words. Investor in Customers have awarded us their rare gold award in recognition of the level of service we provide – and that’s not something we intend to let slip.

We believe in doing debt differently. You can be that difference.