Our promise to you
When we say that we put our customers at the heart of everything we do, we really mean it. To ensure we don’t forget it, we have created something called ‘The Lantern Promise’.
This is our promise to our customers – our pledge to always keep you, and what matters to you, at the heart of what we do.
HONEST
We promise to always be open and honest with our customers, and with the Regulator.
EMPATHETIC
We are always understanding, taking the difficulties our customers face into account.
ACCOUNTABLE
We promise to keep our employees accountable for the way they treat our customers.
REASONABLE
We adapt our approach to reflect the real-life circumstances facing our customers.
TRANSPARENT
We promise to provide our customers with clear and helpful information about their choices.
We are award winning
Since 2008 we’ve helped over 2.5 million people clear their debt with us in a way that is sympathetic and flexible. It’s an approach that has seen us awarded a rare Gold standard for customer care, a sign that we are serious about doing things the right way.
For us, it all starts with a promise that we make to all of our customers…
Denise Crossley
Chairman of LanternI’ve always believed that, even in the world of debt collection, and especially when you’re dealing with people facing difficult circumstances, there is only one way to behave: be empathetic, honest and relatable. This approach is at the very heart of Lantern.