MMF (now Lantern) has been awarded a Silver rating by Investor in Customers (IIC) in recognition of our ‘outstanding’ customer service.
This award follows an independent assessment carried out by IIC, a customer experience agency where a business is rated and benchmarked on four key areas which includes understanding customer needs, meeting customer needs, delighting customers and loyalty.
The results combine the feedback from MMF’s customers, employees and senior management – with MMF achieving an overall score of 7.32 out of a possible 10, the benchmark for achieving a Silver accreditation.
Denise Crossley, CEO at MMF, said:
“We are thrilled that our relentless pursuit of delivering an excellent customer experience has been recognised by both our customers and staff. This accreditation is testament to the hard work and commitment of all the staff at MMF, in ensuring that the customer is put at the heart of everything we do. We are committed to reviewing the overall feedback and building on this Silver accreditation towards aiming for Gold status.”
Commenting on MMF’s Silver Accreditation Danny Pickering, on behalf of Investor in Customers, said:
“Achieving the Investor in Customers Silver Award is a fantastic result especially as this was the first time Motormile Finance UK Ltd have undertaken the assessment. It is reward for the tremendous effort and commitment shown by Directors, Management and Staff and the importance that the company place on developing and growing the business by enhancing their relationships with customers.”